Effective as of 2017

Who are we?

We are ditto, a company incorporated under the laws of England & Wales with company registration number 06485140., whose registered office is at 6 Manor Park Great Barton, Church Rd, Bury Saint Edmunds IP31 2QR, United Kingdom. (“we”, “us” and “our”).

We know your privacy is important to you. This privacy statement explains how we and our authorised business partners, affiliates and agents process information, particularly personal data that we receive from you and others. Please read the following carefully to understand our approach and practices regarding your personal data and other information and how we treat it. Please do not use our website if you do not agree with the ways in which we will process your personal data and other information.

What information do we collect about you?

  • information that you, or someone in your organisation, provide to us during registration, including your name, email address, company name, country location, role and telephone number.
  • all information collected using cookies or similar technologies.


How do we collect your information?

  • directly from you; when you submit your information through our website.
  • when you visit our website. This information includes, but is not limited to, traffic data, location data, weblogs and other communication data and any resources you may access;


What do we use your information for?

Data will be kept only for clear and legal purposes. All data will be processed fairly and in keeping with the purposes for which it was obtained.

We use your information for a range of different purposes, including:

  • providing you with information that you request from us about our products and services and products and services that we feel may interest you;
  • conducting market research and analysis to further enhance and improve the quality of the products and services we offer;
  • sending you communications such as news updates in our newsletter, where you have opted to receive these;
  • notifying you about changes to our products and services;


What do we do with the information we collect about you?

The information we collect from you may be transferred to third parties in connection with operating our business. It may also be processed by these companies and/or by our and their respective employees and service providers. We will take steps to ensure that these third parties will only process data in accordance with our instructions, and take appropriate security measures to protect your data.

By submitting your information, you agree to this transfer, storing or processing of your personal data by us. In particular we may disclose your information to the following third parties:

  • our technology providers, including those which host your data on our behalf and provide certain IT support and IT professional services to us; or

Save as required by law (for example, criminal investigations) no disclosure of data will be made to third parties for those third parties’ own purposes or use without your permission.

Where permitted by law, we reserve the right to release personal data without your consent and/or without consulting you, when we believe that this is appropriate to comply with our legal obligations, to protect the security of our website and related technologies, to prevent and minimise the effects of fraud, and otherwise to protect our legitimate interests and/or the legitimate interests of our customers.


International Data Transfers

Data may be transferred to our Customers or our third party service providers for legitimate purposes as described in sections 5 and 6 above. This may include the transfer of data to other jurisdictions for processing at a destination outside the European Economic Area (“EEA”) which may not provide the same level of protection of personal data as within the EEA. By submitting your personal data, you agree to this transfer, storage and processing.


For how long do we retain your personal data?

We retain your personal data for no longer than is necessary with regard to the purposes for which it was collected or lawfully further processed, or for so long as may be necessary in light of our legal obligations.


What about cookies?

One way we collect information is through the use of a technology called “cookies”, as well as other related technologies, such as pixels, tags, beacons and local storage.

When you go online, you use a software program called a “browser” (like Apple’s Safari or Google’s Chrome). Most websites store a small amount of text in the browser—and that text is called a “cookie.” Similarly, [pixels, tags, beacons and local storage] are small pieces of code which, like cookies, allow a website or app to read or place information on a device or computer.

We use two different types of cookie – session cookies and persistent cookies. A session cookie is stored temporarily, it only lasts until you close your browser. A persistent cookie is stored on your device and lasts until you or your browser deletes them. For example, we may use cookies to store your preferences or other settings so you don‘t have to set them up every time you visit our website, web portal or apps.

We use both first party and third-party cookies. First party cookies are those which we use. Third party cookies originate from one of our partners or service providers.

How we use cookies

We use cookies and equivalent technologies for lots of essential things—like helping you log in and tailoring your experience. Here’s a chart that explains how we use cookies.

What we use cookies for …and how
Registration We use cookies to see if  you have already registered to download content so you do not need to re-register

Where we use cookies

We use cookies and equivalent technologies on our website.

Your options

Depending on the type of browser you are using, you may be able to configure your browser so that: (a) you are prompted to accept or reject cookies on an individual basis or (b) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security.


How do we keep your information safe and accurate?

We will take all steps we deem to be reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Statement. We seek to ensure that we keep your personal data accurate and up to date

While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information. The nature of the internet is such that we cannot guarantee the security of the information you transmit to us electronically, and any transmission is at your own risk. We store information you provide to us on secure servers and deploy appropriate technical and organisational security measures in the storage and disclosure of your personal data to try to prevent unauthorised access or loss.


Third party sites and services

Our website, web portal and app may contain links to third party websites. When using our services, you may be redirected to third party websites. Your use of these websites and services will be subject to these third parties’ terms of use privacy policies and cookie policies. Please review the privacy policy and terms of conditions of these websites, as we are not responsible for them.


What are your rights?

You have rights under the Data Protection Acts 1988 and 2003, and, from 25 May 2018, the General Data Protection Regulation (2016/679) (“Data Protection Legislation”). You also have the right to access personal data held about you, and to request that it is updated, corrected or that any inaccuracies in your personal data is deleted. You may also request that we cease processing that is causing you harm. You have the right bring any complaints to the Data Protection Commissioner. Further information on your data privacy rights is available on the website of the Information Commissioners Office


Any access request made to us may be subject to a statutory fee to meet our costs in providing you with details of the information we hold about you.

You can withdraw your consent to our processing of your data at any time by send an e-mail to control (at) ditto (dot) tv or write to us at our registered address above. Notwithstanding this, we retain the right to collect, maintain and process information provided by and collected about you, and disclose this information to the extent required to comply with our reasonable business and legal obligations.



Any terms not defined in this Privacy Statement have the meanings given to such terms in the Data Protection Legislation.


Changes to our Privacy Statement

From time to time, we may need to change this Privacy Statement. If we do so, we will post an updated version of our Privacy Statement on this page and it will apply to all of your information held by us at the time. We may choose to notify you of any material changes via email or posting on our website. Continued use of our website, products or services signifies your acceptance.


Contacting us

If you have any questions, comments and requests regarding this Privacy Statement or our management of your information and you should address all correspondence to the Managing Director or Chief Operating Officer at the above address.